Diagnostics. Work orders. Parts. Warranty. Training. Everything appliance service companies need in one AI-powered platform, built by technicians who know the work.
This is what happens when a technician says "refrigerator not cooling" and lets the Edge AI take over.
We don't just manage jobs — we make every technician smarter, faster, and more profitable.
Servicer Edge is focused on appliance repair companies, with tools and workflows shaped around the technicians, customers, parts, and warranties they handle every day.
From WFW8500SR0 to RF28R6351SR — Edge knows every major brand, model, and failure pattern. Warranty claims, OEM parts, fault code lookup, and service bulletins. All connected.
No IT department. No 6-week onboarding. Technicians are fully productive on day one.
Most field service software is built by software companies that have never turned a wrench. Servicer Edge is different. We are Chris and Joy Thompson — we run Thompson Appliance Service, a family appliance repair business now in its 40th year. We lived this problem every single day before we built the solution.
"We were spending 30 minutes per warranty claim, chasing parts across multiple supplier sites, and managing customers on paper. We knew there had to be a better way — so we built the app we always wished we had."
Unlike the big platforms that charge $100+/month per tech, then hide features behind add-ons — we charge one flat rate for everything.
Join service professionals who diagnose faster, document smarter, and spend less time on paperwork — and more time on what they do best.